Yes, I have experienced Thomas Friedman's pronounced phenomena....which has been updated by the way. Did I travel to India recently?.....no I have not been fortunate enough to make it there. I did however spend a little time with Ricky in Kochin virtually through the help of Symantec...their help desk and the services of WebEx.
A reinstall of Norton Anti virus on our third computer in our household left me with needing assistance from the tech support people at Symantec. I entered my information into their website including my contact info and a summary of my issues. I called the listed 800# ( but I could have requested they call me this evening), and spoke to Ricki. Because of my information already entered and given to them over the phone, they had my customer record in front of them showing my 3-Install purchase for Norton 07. I was late getting our additional laptop updated and finally decided tonight to attempt that.
Ricky was kind enough to suggest I allow him to "take control" of my PC. So ...with his instructions I entered in a web address into my tool bar and found myself entering into a meeting via WebEx. Once there I allowed Ricki to take over my PC and control of my mouse to de-install my security software and reinstall an updated version of Norton Anti virus.
While Ricky worked on my second laptop finishing the install....all from INDIA...I sat down and did a little work on my other laptop. Flat is not the word. Flat out Amazing I would say.
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